Legal

Privacy Policy

Last Updated: December 30, 2025

This privacy policy explains how WoodRiver collects, uses, and protects your personal information when you visit our website or purchase our products. We believe in being straightforward about what we do with your data.

Information We Collect

When you use our website or buy from us, we collect certain information. Here’s what we gather and why:

Information You Give Us

  • Your name, email address, phone number, and shipping address when you place an order
  • Payment information (though we don’t store full credit card numbers – our payment processors handle that)
  • Account information if you create an account on our site
  • Messages you send us through contact forms or customer service emails

Information We Collect Automatically

  • Your IP address and general location
  • Browser type and device information
  • Pages you visit on our site and how long you stay
  • Where you came from before landing on our site

How We Use Your Information

We use your information to run our business and serve you better:

  • Process and ship your orders
  • Send you order confirmations and shipping updates
  • Answer your questions and provide customer support
  • Improve our website and figure out what products people are interested in
  • Send you promotional emails if you’ve signed up for them (you can unsubscribe anytime)
  • Prevent fraud and keep our site secure
  • Comply with legal requirements

Cookies and Tracking

We use cookies – small files stored on your device – to make our website work properly and understand how people use it. Some cookies are necessary for the site to function. Others help us analyze traffic and remember your preferences.

You can disable cookies in your browser settings, but some parts of our site might not work correctly if you do.

We also use Google Analytics to see how visitors interact with our site. Google collects this data on our behalf. You can opt out of Google Analytics by installing their browser add-on.

Sharing Your Information

We don’t sell your personal information to anyone. We do share it with third parties in these situations:

  • Shipping companies need your address to deliver your order
  • Payment processors handle your payment information securely
  • Email service providers help us send you order updates and newsletters
  • Amazon when you buy through our Amazon store (they have their own privacy policy)
  • Law enforcement or legal authorities if required by law or to protect our rights

These third parties are only allowed to use your information for the specific purpose we gave it to them.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption for sensitive transactions. However, no system is completely secure, and we can’t guarantee absolute security.

If we discover a data breach that affects your information, we’ll notify you as required by law.

Your Rights and Choices

You have control over your personal information:

  • Access: You can request a copy of the personal information we have about you
  • Correction: If your information is wrong or outdated, let us know and we’ll fix it
  • Deletion: You can ask us to delete your information (though we may need to keep some records for legal or business reasons)
  • Marketing emails: Unsubscribe anytime by clicking the link at the bottom of our emails
  • Account deletion: If you have an account, you can request to close it

To exercise any of these rights, contact us using the information at the bottom of this page.

Children’s Privacy

Our website is not intended for children under 13, and we don’t knowingly collect information from them. If you’re a parent and think your child has given us their information, please contact us so we can delete it.

International Customers

If you’re outside the United States, your information will be transferred to and processed in the U.S., where our servers are located. By using our site, you agree to this transfer. We’ll handle your data according to this privacy policy regardless of where you’re located.

Changes to This Policy

We may update this privacy policy from time to time. If we make significant changes, we’ll post the new policy on this page and update the “Last Updated” date at the top. For major changes, we might also send an email to let you know.

It’s a good idea to check this page occasionally to stay informed about how we’re protecting your information.

Third-Party Links

Our website may contain links to other sites, including our Amazon store. We’re not responsible for the privacy practices of these other sites. When you leave our site, we encourage you to read the privacy policy of whatever site you visit next.

Questions or Concerns?

If you have questions about this privacy policy or how we handle your information, you can reach us at:

Email: [email protected]
Website: woodriver-tools.com

We’ll do our best to respond to your inquiry within a few business days.